Returns Policy
Returns & Refunds
At Pacific Packaging Australia, we want the returns process to be clear, practical, and easy to follow. If something is not quite right with your order, our team is here to help.
Please review the information below before lodging a return request so we can assist you as quickly as possible.
Change of mind window
30 days
Issue reporting
Within 48 hours
Refund timing
5 to 10 business days
Change of Mind Returns
- Returns are accepted within 30 days of purchase.
- Items must be unused, in original packaging, and in resalable condition.
- Return shipping costs are the responsibility of the customer.
- A restocking fee may apply to bulk orders or customised orders.
Items Not Eligible for Return
- Custom-printed or made-to-order products
- Clearance or end-of-line stock
- Used or opened packaging products
Incorrect, Damaged, or Faulty Items
If your order arrives incorrect, damaged, or faulty, please contact us within 48 hours of delivery. Once the issue has been reviewed and verified, we will arrange a replacement or refund as appropriate.
Refund Process
Approved refunds are processed within 5 to 10 business days after the returned goods have been inspected. Refunds will be issued back to the original payment method used for the purchase.
How to Lodge a Return
- Email us at sales@pacificpackaging.com.au and include your order number and reason for return.
- Our team will confirm whether the return is eligible and provide return instructions.
- Please send the goods back securely and use tracking where possible.
- We will notify you once your return has been received and processed.