Returns & Refunds

At Pacific Packaging Australia, we’re committed to making your experience as smooth as possible. If something isn’t quite right, we’re here to help.

✅ Change of Mind Returns

• Returns accepted within 30 days of purchase
• Items must be unused, in original packaging, and in resalable condition
• Return shipping is at the customer's expense
• A restocking fee may apply for bulk or customised orders

❌ Items Not Eligible for Return

• Custom-printed or made-to-order products
• Clearance or end-of-line stock
• Used or opened packaging products

🚛 Incorrect or Damaged Items

If your order arrives incorrect, damaged, or faulty, please contact us within 48 hours of delivery. We’ll organise a replacement or refund after verifying the issue.

💸 Refund Process

Approved refunds are processed within 5–10 business days after inspection. Refunds are issued to your original payment method.

📦 How to Lodge a Return

1. Email us at sales@pacificpackaging.com.au with your order number and reason for return
2. We’ll confirm eligibility and provide return instructions
3. Send the goods back securely with tracking
4. We’ll notify you once your return has been received and processed