Shipping policy
Shipping & Delivery Policy
At Pacific Packaging Australia, we are committed to providing fast, reliable and transparent delivery services across Australia. Please review the details below before placing your order.
1. Dispatch & Processing
- Orders placed before 2:00 p.m. AEST on business days are typically dispatched the same day.
- All other orders are dispatched within 1–2 business days, Monday to Friday, excluding national public holidays.
- Once dispatched, you will receive a confirmation email with tracking details.
- Orders are fulfilled from the nearest available warehouse where stock is held.
- If stock is unavailable at your nearest location, we may, at our discretion, arrange shipment from an alternative warehouse. However, we are not obligated to transfer stock between locations or change the dispatch point where this is not operationally or commercially feasible.
2. Shipping Regions
- We ship Australia-wide from our warehouses located in Brisbane, Sydney, Melbourne, Townsville, Rockhampton and Perth.
- International shipping is currently unavailable.
3. Delivery Timeframes*
| Region | Area | Estimated Delivery |
|---|---|---|
| Metropolitan | Brisbane, Sydney, Melbourne, Perth | 1–2 Business Days |
| Metropolitan | Adelaide | 2–3 Business Days |
| Regional | QLD, NSW, ACT, VIC, SA, WA | 2–4 Business Days |
| Regional | Northern Territory | 5–6 Business Days |
| Regional | Tasmania | 5–7 Business Days |
*Delivery timeframes are estimates only and may vary due to weather conditions, carrier delays, stock availability or peak trading periods.
4. Shipping Costs
- Shipping rates are calculated based on order weight, delivery postcode and delivery type.
- Large, bulky, oversized or palletised items may incur additional freight charges.
- We will contact you if a manual freight quote is required prior to dispatch.
- Due to continued increases in freight costs, carrier rates and fuel levies across Australia, we are no longer able to absorb freight charges for all delivery locations.
5. Free Shipping
- Free shipping is available on eligible orders over $150 incl. GST to approved delivery postcodes only.
- Free shipping eligibility is calculated automatically at checkout based on your exact delivery postcode.
- Free shipping is not available to all postcodes, even where the order value is over $150.
- Free shipping excludes PO Boxes, Parcel Lockers, bulky or oversized items, palletised freight, residential surcharges where applicable, and any order requiring a manual freight quotation.
- If your postcode is not eligible, freight will be calculated at checkout.
Free Shipping Eligibility
To confirm whether your delivery postcode qualifies for free shipping, please enter your address at checkout. The system will automatically apply free shipping if your postcode, order value and products are eligible.
Eligible Free Shipping Areas
| State / Region | Eligible Areas |
|---|---|
| NSW / ACT | Selected Sydney metro, Sydney business, NSW metro and ACT delivery postcodes. |
| VIC | Selected Melbourne metro, Melbourne business and Victorian metro delivery postcodes. |
| QLD | Selected Brisbane metro, Brisbane business and approved Queensland delivery postcodes. |
| WA | Selected Perth metro, Perth business and approved Western Australian delivery postcodes. |
Please note: postcode eligibility may change from time to time due to carrier rates, fuel levies, delivery zones and operational requirements.
6. Order Tracking
- Track your shipment via the link provided in your dispatch confirmation email.
- If tracking details are not received, please check your spam folder or contact us at sales@pacificpackaging.com.au.
7. Authority to Leave
- Residential deliveries are sent with Authority to Leave by default.
- By selecting Authority to Leave, you accept responsibility for the parcel once delivery is marked as complete by the carrier.
8. Bulky & Palletised Freight
- A forklift may be required at the delivery site for unloading palletised goods.
- If a forklift is unavailable, please notify us in advance.
- Tail-lift or manual unload services can be arranged at an additional cost.
9. Peak Periods & Public Holidays
- No dispatch occurs on national public holidays.
- During peak trading periods, including EOFY, Black Friday and Christmas, extended processing and delivery times may apply.
10. Damaged or Missing Parcels
- Please inspect all deliveries upon receipt and report any damage within 48 hours.
- For delayed or missing shipments, contact our team and we will assist with carrier investigations.
11. Contact Us
- Email: sales@pacificpackaging.com.au
- Phone: 1300 234 235, Monday to Friday, 8 am–4 pm AEST
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