Refund policy

Return & Refund Policy

At Pacific Packaging Australia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help with a fair and transparent returns and refund process.

1. Change of Mind Returns

  • You may request a return within 30 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Returns due to change of mind are at the buyer’s expense. Return shipping costs are non-refundable.
  • We recommend using a tracked shipping method to ensure safe return of goods.

2. Damaged or Incorrect Items

  • Inspect your items on delivery and notify us of any issues within 48 hours.
  • Please email sales@pacificpackaging.com.au with your order number, description of the issue, and clear photos.
  • We will assess the situation and offer a replacement, exchange, or full refund where appropriate.

3. Refund Process

  • Once we receive your return, we will inspect the item(s) and notify you of the outcome.
  • If approved, refunds will be processed to your original payment method within 5–10 business days.
  • Shipping fees (if applicable) are not refundable unless the return is due to an error on our part.

4. Items Not Eligible for Return

  • Custom printed or made-to-order items
  • Clearance or sale items (unless faulty)
  • Used or damaged products (not due to transit damage)

5. How to Initiate a Return

To begin a return, please contact our team via:

Be sure to include your order number and a brief description of the reason for return.

Thank you for choosing Pacific Packaging Australia. We appreciate your business and are committed to delivering quality products and service.