Shipping policy

Shipping & Delivery Policy

At Pacific Packaging Australia, we’re committed to fast, reliable delivery across the country. Please review the details below before placing your order.

1. Dispatch & Processing

  • Orders placed before 12:00 p.m. AEST on business days are usually dispatched the same day.
  • All other orders dispatch within 1–2 business days (Mon–Fri, excluding national public holidays).
  • You’ll receive an email with tracking information once your order is on the way.

2. Shipping Regions

  • We ship Australia-wide from our warehouses in Brisbane, Sydney, Melbourne, Townsville, and Perth.
  • International shipping is currently unavailable.

3. Delivery Timeframes*

Region Area Estimated Delivery
Metropolitan Brisbane, Sydney, Melbourne, Perth* 1–2 Business Days
Metropolitan Adelaide 2–3 Business Days
Regional QLD, NSW, ACT, VIC, SA, WA* 2–4 Business Days
Regional Northern Territory 5–6 Business Days
Regional Tasmania 5–7 Business Days

*Delivery times are estimates only and may vary due to weather, carrier delays, or peak periods.

4. Shipping Costs

  • Rates are calculated based on weight and delivery postcode.
  • Large or palletised items may incur extra charges. We’ll contact you if a manual freight quote is needed.

5. Free Shipping

  • Free shipping is available for orders over $100 (incl. GST) to eligible metro postcodes in NSW, VIC, QLD, SA, and WA.
  • Eligible postcodes include Sydney (2000–2239), Melbourne (3000–3210), Brisbane (4000–4370), Adelaide (5000–5199), and Perth (6000–6176).
  • Excludes PO boxes, parcel lockers, and bulky/oversized items.

6. Order Tracking

  • Track your delivery via the link provided in your dispatch email.
  • If you haven’t received tracking details, please check your spam folder or email us at sales@pacificpackaging.com.au.

7. Authority to Leave (ATL)

  • Residential deliveries will have Authority to Leave set as default.
  • You accept full responsibility once delivery is marked as complete by the courier.

8. Bulky & Palletised Freight

  • A forklift may be required at the delivery location. Let us know in advance if one is unavailable.
  • We can arrange tail-lift or manual unload services for an additional charge.

9. Peak Periods & Public Holidays

  • No dispatch on public holidays (national).
  • During peak periods (e.g. EOFY, Black Friday, Christmas), please allow extra time for processing and delivery.

10. Damaged or Missing Parcels

  • Inspect deliveries upon arrival and report any damage within 48 hours.
  • For delayed or lost items, contact our support team for assistance with carrier investigations.

11. Contact Us

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