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Shipping Policy

SHIPPING POLICY

Thank you for visiting and shopping at Pacific Packaging Australia Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.

  • Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

  • Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1-2 business days. We will contact you if, for some reason, there are any delays.

  • Shipment Locations

Pacific Packaging Australia Pty Ltd does not ship internationally at this time. We ship domestically only - anywhere in Australia.

  • Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

  • Express Shipping

The order will arrive within 2-4 business days.

Express Shipping costs vary on the product and the quantity being ordered.

Please note:

  • Business day means Monday to Friday, except holidays.
  • Orders are not shipped or delivered on weekends or holidays.
  • The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • Products may be delivered in separate shipments.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
  • Transit Time: The amount of time it takes for your order to leave our distribution centre and arrive at the local delivery carrier.
  • We will not be responsible for the wrong shipping address if you provide incorrect information.
  • In-store pickup dates vary based on product availability
  • Tracking Options

Pacific Packaging Australia Pty Ltd aims to provide visibility and transparency throughout shipment. Once your order is confirmed and shipped, you will receive a link to track your package. All orders delivered within Australia automatically have tracking.

  • Damages

If there is any damage to the packaging on delivery, contact us immediately at [email protected].

  • Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that more often than not, the package is either in the building or with a neighbour. Pacific Packaging Australia Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at [email protected] to report missing or lost packages.

  • Free Shipping

We offer free shipping on orders over $150 (AUD) incl GST to metro postcodes in NSW, VIC, SA, and QLD, WA. Please read these terms and conditions carefully before placing your order.

Our free shipping offer is only available to orders shipped to eligible metro postcodes in NSW, VIC, SA, and QLD, WA. Eligible postcodes are clearly stated on our website, and the offer will only apply to purchases made on our website.

The below information applies to all free shipping unless otherwise specified under individual offer information under ‘Offers Information’ below.

Postcodes eligible for Free Shipping:

  • Sydney Metro postcodes: 2000-2239, 2555-2574, 2740-2786

  • Canberra Metro postcodes: 0200-0299, 2600-2620, 2900-2920

  • Melbourne Metro postcodes: 3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983

  • Brisbane Metro postcodes: 4000-4352, 4500-4575

  • Adelaide Metro postcodes: 5000-5199

  • Perth Metro postcode: 6000-6176, 6209, 6210

Order Amount

To qualify for free shipping, your order must have a total value of $150 (AUD) incl or more before any discounts or promotions are applied. Shipping charges will be automatically waived at checkout for eligible orders.

Exclusions

Our free shipping offer may not apply in certain situations, including but not limited to:

  • Orders shipped to non-eligible postcodes or outside of Australia.
  • Orders that do not meet the $150 (AUD) incl GST minimum order amount.
  • Orders that contain bulky or oversized items that require special handling.
  • Other situations as determined by Pacific Packaging Australia at our discretion.
  • Delivery to PO boxes or Parcel Lockers because they're usually too small to accept most of the products we sell.
  • Questions

If you have any questions about the delivery and shipment of your order, please contact us at [email protected].