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Shipping Policy




Shipping Policy – Pacific Packaging Australia

Thank you for shopping with Pacific Packaging Australia Pty Ltd. Below you’ll find all the details about how and where we ship, delivery times, tracking, and more.



Order Confirmation & Processing

  • Once you place your order, you’ll receive an email confirmation as proof of purchase.

  • Orders are usually processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment is authorised.

  • We’ll contact you if there are any unexpected delays.



Where We Ship

  • We currently ship within Australia only.

  • Unfortunately, we do not offer international shipping at this time.



Delivery Timeframes & Costs


We work hard to get your order to you as quickly as possible. Delivery times begin once your order has shipped, not when it’s placed.


Standard & Express Shipping


  • Express Shipping is available and typically arrives within 2–4 business days.

  • Shipping costs vary based on the product size, weight, and delivery location.

  • Delivery time estimates are a guide only and may be affected by weather or carrier delays.

Note: Some orders may arrive in separate shipments.



Free Shipping Offer

We offer free shipping on orders over $100 (AUD incl. GST) to eligible metro postcodes in NSW, VIC, QLD, SA, and WA.


Eligible Metro Postcodes

  • Sydney Metro: 2000–2239, 2555–2574, 2740–2786

  • Canberra Metro: 0200–0299, 2600–2620, 2900–2920

  • Melbourne Metro: 3000–3210, 3335–3341, 3425–3443, 3750–3811, 3910–3920, 3926–3944, 3972–3978, 3980–3983

  • Brisbane Metro: 4000–4352, 4500–4575

  • Adelaide Metro: 5000–5199

  • Perth Metro: 6000–6176, 6209–6210


Free Shipping Terms

  • Your order must total $100 or more (AUD incl. GST) before discounts.

  • Shipping charges will be automatically waived at checkout if your order qualifies.


Free Shipping Exclusions

Free shipping does not apply to:

  • Non-metro or non-eligible postcodes

  • Orders under $100

  • Bulky or oversized items requiring special handling

  • PO Boxes or Parcel Lockers

  • Any other exclusions at Pacific Packaging Australia’s discretion



Tracking Your Order


  • All Australian orders come with tracking.

  • Once your order ships, you’ll receive an email with a tracking link so you can follow its journey.



Damaged, Missing or Lost Packages


Damaged Orders

If your package arrives damaged, please contact us immediately at [email protected] with photos if possible.


Missing or Lost Orders

If your order hasn’t arrived:

  1. Check common courier hiding spots and ask your neighbours or building manager.

  2. If it’s still missing, contact us at [email protected] and we’ll investigate.



Other Delivery Notes

  • Orders are not shipped or delivered on weekends or public holidays.

  • Delivery dates may vary depending on location, delivery method, and product availability.

  • In-store pickup is available for select products; dates vary depending on stock levels.

  • We are not responsible for incorrect shipping addresses provided at checkout.



Still Have Questions?

We’re here to help. For any questions about your order or our shipping policy, email us at

[email protected]