GDPR Privacy Policy

GDPR Privacy Policy

Effective Date: 01 January 2023

Pacific Packaging Australia Pty Ltd respects your right to privacy and is committed to safeguarding the personal information of our customers, website visitors, and platform users. As a Shopify Plus merchant, we uphold stringent data security and privacy standards, complying with both the Australian Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. What We Collect

We may collect personal information that can identify you, such as your name, email, postal address, phone number, and transactional details. We also collect data about your browser, device, and activity when you visit our Shopify Plus website or engage with our services.

2. How We Collect Information

Information may be collected through forms, account registration, checkout pages, feedback forms, customer support interactions, or automatically via analytics and cookies on our Shopify-hosted store.

3. Use of Your Information

  • To process transactions and deliver products/services
  • To provide updates, customer service, or support
  • To improve our Shopify storefront, content, and marketing
  • To comply with legal obligations and enforce policies

4. GDPR Compliance

If you are an EU resident, your rights under GDPR include:

  • Access and correction of your data
  • Data portability
  • The right to be forgotten (deletion)
  • Restriction or objection to processing
  • Objection to automated profiling

You can exercise these rights by emailing sales@pacificpackaging.com.au. Verification of identity may be required.

5. International Transfers

Your information may be stored or processed in Australia or other countries with appropriate safeguards in place (e.g. standard contractual clauses or binding corporate rules). Our Shopify infrastructure ensures secure, encrypted data handling globally.

6. Data Security

We implement physical, digital, and managerial measures to protect personal data. Shopify Plus infrastructure includes PCI DSS Level 1 compliance, TLS encryption, and access restrictions. While we take precautions, transmission over the internet is at your own risk.

7. Cookies & Analytics

We use cookies for functionality, performance tracking, and ad targeting (e.g. Google Ads). You may disable cookies in your browser settings, though this may impact your experience.

8. Third-party Links

Our website may link to external sites. We are not responsible for their content or privacy practices. We encourage you to review their policies when navigating away from our site.

9. Children's Privacy

We do not knowingly collect personal data from individuals under 16 without parental consent. If you are a minor, please do not submit personal information through our site.

10. Access & Correction

To request access to or correction of your personal information, contact sales@pacificpackaging.com.au.

11. Complaints

If you believe your privacy rights have been violated, please submit a complaint to sales@pacificpackaging.com.au. We will respond promptly and fairly.

12. Policy Updates

This policy may change from time to time. Updates will be posted on our website with immediate effect. Please check back periodically.

For any privacy-related questions, please contact our team at sales@pacificpackaging.com.au.